Privacy Policy

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Privacy Information

This privacy policy is to provide you with information on how we use, share and protect your information including your health information.

Enabled Futures Australia is committed to comply with the Australian Privacy Act 1988. 

The reasons we need to collect personal information

We collect and store information in order to provide a service to you, or your child. We will only collect information that is required to provide support coordination, supports, advocacy or other services that we are providing to you, or for business related purposes such as collecting fees for our services or supporting other providers to be paid for services provided.

What kinds of personal information we collect and store

The information that we will ask you for, and store includes:

• name, address and contact information 
• NDIS plan details
• previous assessments and treatments, medical conditions and treatment, allergies, and other records relating to providing services 
• financial records related to the service provided and fees charged; and
• notes on correspondence between you and Enabled Futures, or other related service providers and Enabled Futures
• we will request a copy of your NDIS plan where applicable, or the required information from your plan to allow us to correctly invoice for our services, and to align our services with your stated goals

How we collect personal information and where it is stored

We will collect information through 

• our onboarding forms
• online forms from our website
• email correspondence
• sms messages and calls
• during provision of care
• stakeholder meetings with others involved in your care
• with your consent through communication with the NDIS and/or NDIA

How your information is stored

• all personal details and health information is stored in our client management system
• name, contact details, NDIS participant number and fees are also stored in our      financial system
• documents relating to your service, incident reports and other forms will be stored      using Microsoft products

How we'll use and disclose personal information

We primarily collect your information in order to provide a service to you or your child. Only a small number of staff of Enabled Futures Australia will be able to access your information as required for business purposes. 

We will never sell your information to any other entity. We will only share your information with your explicit consent or:

• where required in order to receive payment for our services
• where required for services provision such as communication with your plan manager
• where disclosure is for the purpose of lessening or preventing a serious threat to life, health or safety and it is not suitable or possible to gain consent 
• where it is required by law or is ordered by a court or other legal entity with jurisdiction

Information stored outside Australia

Our primary information storage for client information - stores all information within Australia. Where information is stored outside Australia, Enabled Futures Australia will ensure that storage is compliant with the Australian Privacy Act. 

Complaints

If you have a complaint about how we have collected or used your personal data, please email using the details on our contact us page. We will make every effort to respond to your complaint within a reasonable time.

If we have not responded within 30 days or you are not happy with our response, you are able to lodge a complaint with the Office of the Australian Information Commissioner https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us